TERMS & CONDITIONS

These present general terms and conditions of sale encompass all the responsibilities of the parties involved and serve as the exclusive framework for their contractual relationship, taking precedence over any other document, including the potential general purchasing conditions of the customer. The customer acknowledges their unconditional acceptance of these terms.

Delphine Severs retains the right to modify these general terms and conditions of sale at any time.

The latest version of the general terms and conditions of sale, as published on the website, applies to the relationship between the parties upon its publication. Any order placed on the website is subject to the general terms and conditions in effect at the time of order placement.

Please carefully review these Terms of Service before you proceed to access or use our website. By accessing or using any portion of the site, you are indicating your agreement to be bound by these Terms of Service. If you do not agree with all the terms and conditions outlined in this agreement, you should refrain from accessing the website or using any of its services.

The pricing of the products is as shown on the website in euros, inclusive of VAT at the prevailing rate on the day of the order. The product prices may vary over time without advance notice, depending on fluctuations in the cost of raw materials.

The invoicing of products will be done based on the prevailing rates at the time of order confirmation, subject to product availability on that particular date.

Delphine Severs retains the right to modify the prices of its products over time, especially during promotional events.

The delivery is free. The customer will be notified by email once their order has been shipped.

The delivery timeframe indicated during the order registration is purely indicative and is not guaranteed in any way.

As a result, any reasonable delay in product delivery shall not grant the buyer the right to:

-Seek damages or compensation.

-Cancel the order.

The buyer is fully responsible for any transportation-related risks

Delphine Severs accepts the following payment methods: Debit card and PayPal.

When making a payment on the website, the customer will first receive an automated payment confirmation email. The customer will then receive an order confirmation email with a summary of the items ordered. This order confirmation email constitutes acceptance of the customer's order and thus forms the sales contract between the parties.

As soon as the order is ready for delivery or shipment, Delphine Severs will send a shipment confirmation email to the customer.

If the customer wishes to return an item or request an exchange, they must first make a request by sending an email to the following address : contact@delphinesevers.com.

The return or exchange must be expressly accepted by Delphine Severs, who is free to reject any proposal.

After you've received your order, take a moment to thoroughly examine your jewelry. Should you come across any defects or damages, please get in touch with us right away. We will promptly assess the issue and take the necessary steps to resolve it.

Before placing your order, please consider carefully, as all pieces are non-refundable and cannot be returned unless the jewelry is damaged when received.

Please don't hesitate to get in touch with Delphine Severs via email for any inquiries or requests at any time.

Customers have a two-year period starting from the delivery of the respective item to raise any concerns about the product's non-conformity, as per articles L. 217-4 and subsequent articles of the Consumer Code. If a non-conformity is verified, customers can choose between having the product repaired or replaced, with certain exceptions as outlined in articles L. 217-9 and L. 217-10 of the Consumer Code.

If the customer chooses a replacement, it should be noted that the replacement will only apply to an identical item or an item of equivalent quality and price. Both the customer and Delphine Severs are committed to open and honest communication.

Please note that the legal conformity guarantee is applicable exclusively to consumer sales and does not extend to sales to professional clients.

The legal guarantee concerning concealed defects enables the customer to seek either the cancellation of the sale or a partial refund of the purchase price within a two-year period from the detection of the defect, as outlined in Articles 1641 and subsequent provisions of the Civil Code.

In accordance with Articles L. 612-1 and following of the Consumer Code regarding the consumer dispute mediation process, the consumer customer has the right to use Delphine Severs' internal mediation service free of charge.

The customer is also informed that they can choose to use the online platform of the European Commission for Online Dispute Resolution (ODR) accessible from the following link: http://ec.europa.eu/consumers/odr/ This platform provides consumers with the opportunity to resolve their disputes with professionals through extrajudicial means.